{ "common": { "save": "Save", "cancel": "Cancel", "delete": "Delete", "edit": "Edit", "create": "Create", "close": "Close", "confirm": "Confirm", "back": "Back", "next": "Next", "previous": "Previous", "yes": "Yes", "no": "No", "loading": "Loading...", "search": "Search...", "no_results": "No results", "actions": "Actions", "status": "Status", "date": "Date", "welcome": "Welcome, :name πŸ‘‹", "online": "Online", "logout": "Log out", "copyright": "Β© :year :app", "new_version": "New version available", "update": "Update", "install_app": "Install application", "enable_notifications": "Enable notifications", "notifications_not_supported": "Notifications are not supported by your browser", "reduce_menu": "Collapse menu" }, "auth": { "login": "Login", "register": "Register", "logout": "Log out", "email": "Email", "password": "Password", "password_confirm": "Confirm password", "login_title": "Welcome", "login_subtitle": "Sign in to your account", "login_btn": "Sign in", "remember_me": "Remember me", "forgot_password": "Forgot password?", "no_account": "Don't have an account?", "create_account": "Create an account", "has_account": "Already have an account?", "sign_in": "Sign in", "register_title": "Create an account", "register_subtitle": "Start your free trial", "register_btn": "Create my account", "company_name": "Company name", "company_placeholder": "Your company", "first_name": "First name", "last_name": "Last name", "professional_email": "Professional email", "email_placeholder": "your@email.com", "company_email_placeholder": "you@company.com", "phone": "Phone", "phone_placeholder": "+223 XX XX XX XX", "password_placeholder": "β€’β€’β€’β€’β€’β€’β€’β€’", "password_min": "Minimum 8 characters", "password_confirm_placeholder": "Confirm your password", "terms_agree": "I agree to the", "terms_of_use": "terms of use", "and": "and the", "privacy_policy": "privacy policy", "access_denied": "Access Denied", "access_denied_msg": "You do not have the necessary permissions to access this page.", "back_to_login": "Back to login" }, "landing": { "tagline_1": "Customer Service", "tagline_2": "Next Generation", "description": "Intelligent customer management platform with multilingual voice support and conversational AI.", "feature_voice": "Voice support in 4 local languages", "feature_ai": "Advanced conversational AI", "feature_analytics": "Real-time analytics and CX Index", "register_tagline_1": "Join the", "register_tagline_2": "Customer Revolution", "register_description": "Create your account and transform your customer service with our intelligent platform.", "benefit_setup": "Setup in less than 5 minutes", "benefit_trial": "Free trial with no commitment", "benefit_support": "Dedicated support to get started" }, "sidebar": { "platform": "Platform", "dashboard": "Dashboard", "enterprises": "Enterprises", "statistics": "Statistics", "languages": "Languages", "subscriptions": "Subscriptions", "main": "Main", "conversations": "Conversations", "agents": "Agents", "ai_faq": "AI & FAQ", "analytics": "Analytics", "live_monitor": "Live Monitor", "quality": "Quality (QA)", "gamification": "Gamification", "help_center": "Help Center", "automations": "Automations", "planning": "Agent Scheduling", "cx_index": "CX Index", "alerts": "Alerts", "complaints": "Complaints", "configuration": "Configuration", "settings": "Settings", "billing": "Subscription & Billing", "integration": "Integration", "voice_dashboard": "Calls Dashboard", "voice_knowledge": "Voice AI Base", "sip_trunking": "SIP Trunking", "qr_codes": "QR Codes & Links", "ivr": "IVR Multi-Language", "api_enterprise": "Enterprise API", "bank_requests": "Bank Requests", "business": "Business", "voice_calls": "Voice Calls", "ipbx": "IPBX Telephony", "ipbx_dashboard": "IPBX Dashboard", "ipbx_extensions": "Extensions", "ipbx_services": "Services / Queues", "ipbx_call_log": "Call Log", "ipbx_ivr": "IVR / IVS", "ipbx_stats": "Telephony Stats", "ipbx_phone": "Phone", "agent_space": "Agent Space", "my_conversations": "My conversations", "unassigned": "Unassigned", "support": "Support", "tickets": "Tickets", "ia_subtitle": "AI Customer Service" }, "header": { "page_default": "Dashboard", "language": "Language" }, "flash": { "success": "Success", "error": "Error" }, "notifications": { "take_call": "Take the call", "ignore": "Ignore" }, "home": { "title": "Intelligent Customer Service Platform", "nav_features": "Features", "nav_advantages": "Benefits", "nav_pricing": "Pricing", "nav_contact": "Contact", "nav_login": "Sign in", "nav_start": "Get started", "badge_new_gen": "Next generation customer support", "hero_line1": "Customer Service", "hero_line2": "Intelligent", "hero_line3": "& Multilingual", "hero_desc": "Transform your customer relationships with AI. Voice support in French, Bambara, Fulfulde and Soninke. Available 24/7.", "hero_cta": "Free 7-day trial", "hero_demo": "Watch the demo", "trust_secure": "Secure data", "trust_setup": "5 min setup", "trust_support": "24/7 Support", "chat_assistant": "Assistant :app", "chat_online": "Online β€’ Responds instantly", "chat_hello": "πŸ‘‹ Hello! I'm your intelligent assistant. How can I help you?", "chat_user_msg": "I'd like to check my balance", "chat_response": "βœ… Your current balance is 125,000 FCFA.", "chat_updated": "Last updated: 2 minutes ago", "chat_anything_else": "Can I help you with anything else?", "chat_history": "πŸ“Š History", "chat_payment": "πŸ’³ Payment", "chat_agent": "πŸ‘€ Agent", "chat_placeholder": "Type your message...", "stat_satisfaction": "Customer satisfaction", "stat_conversations": "Conversations/month", "stat_response_time": "Response time", "stat_languages": "Local languages", "features_badge": "FEATURES", "features_title": "Everything you need", "features_subtitle": "A complete suite of tools to revolutionize your customer service", "feat_voice_title": "Multilingual Voice Support", "feat_voice_desc": "Natural interaction in French, Bambara, Fulfulde and Soninke. Voice recognition optimized for West Africa.", "feat_whatsapp_title": "WhatsApp Business", "feat_whatsapp_desc": "Native WhatsApp integration. Manage your conversations from a single interface with audio and text support.", "feat_whatsapp_badge": "Official API", "feat_ai_title": "Conversational AI", "feat_ai_desc": "Intelligent chatbot that understands context, learns from your data, and automatically answers questions.", "feat_ai_badge": "80% auto-resolution", "feat_analytics_title": "Predictive Analytics", "feat_analytics_desc": "Anticipate crises and identify trends through real-time analysis of your conversations.", "feat_analytics_badge": "Smart alerts", "feat_cx_title": "CX Indexβ„’", "feat_cx_desc": "Our exclusive customer satisfaction index. Measure and continuously improve the experience.", "feat_cx_badge": "Real-time score", "feat_security_title": "Enterprise Security", "feat_security_desc": "Multi-tenant architecture with complete isolation. End-to-end encryption and GDPR compliance.", "feat_security_badge": "ISO 27001", "how_badge": "HOW IT WORKS", "how_title": "Get started in 3 steps", "how_subtitle": "Simple, fast and efficient", "how_step1_title": "Create your account", "how_step1_desc": "Free registration in 2 minutes. No credit card required.", "how_step2_title": "Configure the widget", "how_step2_desc": "Customize colors and languages. Copy the code to your site.", "how_step3_title": "Receive requests", "how_step3_desc": "AI responds automatically. Your agents take over when needed.", "pricing_badge": "PRICING", "pricing_title": "Custom quote", "pricing_desc": "Every business is unique. Contact us to get an offer tailored to your specific needs and activity volume.", "pricing_agents": "Unlimited agents", "pricing_multilang": "Multilingual support", "pricing_whatsapp": "WhatsApp integration", "pricing_training": "Training included", "pricing_cta": "Contact us for a quote", "testimonials_badge": "TESTIMONIALS", "testimonials_title": "They trust us", "testimonial1": "\"Bambara support has transformed our relationship with rural customers. They finally feel understood!\"", "testimonial2": "\"80% of our requests are resolved automatically. Our agents focus on complex cases.\"", "testimonial3": "\"Predictive analytics allowed us to anticipate a crisis and communicate proactively. Impressive!\"", "cta_title": "Ready to transform your customer service?", "cta_desc": "Join the companies that trust :app to delight their customers", "cta_start": "Get started for free", "cta_demo": "Schedule a demo", "footer_desc": "Intelligent, multilingual and multichannel customer service platform. Designed in Africa, for Africa.", "footer_product": "Product", "footer_features": "Features", "footer_pricing": "Pricing", "footer_integrations": "Integrations", "footer_contact": "Contact", "footer_rights": "All rights reserved.", "footer_terms": "Terms of use", "footer_privacy": "Privacy", "footer_cookies": "Cookies" }, "dashboard": { "hello": "Hello, :name 👋", "reports": "Reports", "export": "Export", "realtime": "Real-time", "agents_online": "Agents online", "of_active": "of :count active", "active_calls": "Active calls", "waiting": "Waiting", "no_agent": "No agent assigned", "active_conv": "Active conv.", "processing": "Being processed", "response_time": "Response time", "avg_today": "Today's average", "unique_clients": "Unique clients", "this_month": "This month", "sla_alerts": "SLA Alerts", "view_all": "View all", "conversations_today": "Conversations today", "resolved": "resolved", "calls": "calls", "yesterday": "Yesterday", "cx_index": "CX Index", "resolution": "Resolution", "satisfaction": "Satisfaction", "calls_today": "Calls today", "avg_duration": "avg min.", "week": "Week", "month": "Month", "active_alerts": "Active alerts", "actions_required": "Actions required", "all_clear": "All clear", "view": "View", "this_week": "This week", "vs_last_week": "vs last week", "conversations": "Conversations", "resolved_label": "Resolved", "avg_time": "Avg time", "last_30_days": "Last 30 days", "monthly_summary": "Monthly summary", "total_conv": "Total conv.", "escalation": "Escalation", "first_response": "1st response", "resol": "Resol", "ai_title": "Artificial Intelligence", "ai_usage": "30-day usage", "ai_requests": "AI Requests (month)", "tokens_used": "Tokens used", "avg_tokens": "Avg tokens/req", "today": "Today", "requests": "req.", "tokens": "tokens", "trend_title": "Conversation trends", "trend_period": "Last 14 days by channel", "channels_title": "Channels (30d)", "customer_satisfaction": "Customer satisfaction", "reviews": "reviews", "no_csat": "No CSAT data", "peak_hours": "Peak hours", "peak_activity": "Activity by hour β€” last 7 days", "peak": "Peak", "conv": "conv.", "agent_performance": "Agent performance", "ranking_30d": "Ranking last 30 days", "manage": "Manage", "agent": "Agent", "status": "Status", "rate": "Rate", "first_resp": "1st response", "online": "Online", "offline": "Offline", "no_agent_found": "No agent found", "recent_conv": "Recent conversations", "last_interactions": "Last interactions", "no_conversation": "No conversation", "resolved_status": "Resolved", "in_progress": "In progress", "open": "Open", "team": "Team", "online_count": ":count online", "quick_actions": "Quick actions", "new_agent": "New agent", "settings": "Settings", "widget_chat": "Chat Widget", "widget_integrate": "Integrate on your website", "test": "Test" }, "agents": { "title": "Agents", "page_title": "Agent Management", "count": ":count / :max agents", "new_agent": "New agent", "no_agents": "No agents yet", "create_first": "Create the first agent", "online": "Online", "offline": "Offline", "active": "Active", "inactive": "Inactive", "edit": "Edit", "delete": "Delete", "delete_confirm": "Delete this agent?", "back_to_agents": "Back to agents", "new_agent_title": "New Agent", "edit_agent_title": "Edit agent", "first_name": "First name", "last_name": "Last name", "email": "Email", "phone": "Phone", "password": "Password", "new_password": "New password", "password_min": "Minimum 6 characters", "password_keep": "Leave blank to keep current", "agent_active": "Active agent", "cancel": "Cancel", "create_agent": "Create agent", "update_agent": "Update", "required": "*" }, "conversations": { "title": "Conversations", "page_title": "All Conversations", "all": "All", "open": "Open", "in_progress": "In progress", "resolved": "Resolved", "closed": "Closed", "no_conversations": "No conversations", "client": "Client", "subject": "Subject", "channel": "Channel", "agent": "Agent", "status": "Status", "date": "Date", "anonymous": "Anonymous", "unassigned": "Unassigned", "escalated": "Escalated" }, "errors": { "404_title": "Page not found", "404_message": "The page you're looking for doesn't exist or has been moved.", "back_home": "Back to home" }, "cx_index": { "title": "CX Index", "page_title": "Customer Satisfaction Index (CX Index)", "score_title": "CX Index Score", "out_of": "out of 100", "detailed_indicators": "Detailed indicators", "resolution_rate": "Resolution rate", "avg_response_time": "Average response time", "customer_satisfaction": "Customer satisfaction", "escalation_rate": "Escalation rate", "history_title": "History (last 30 days)", "no_history": "No historical data available", "date": "Date", "conversations": "Conversations", "resolved": "Resolved", "satisfaction": "Satisfaction", "cx_score": "CX Score", "understand_title": "Understanding CX Index", "understand_desc": "CX Index is a composite score that measures the quality of your customer service. It is calculated from:", "weight_resolution": "Resolution rate (30%) - Percentage of resolved requests", "weight_response": "Response time (20%) - Speed of first response", "weight_satisfaction": "Customer satisfaction (35%) - Average rating from customers", "weight_escalation": "Escalation rate (15%) - Fewer escalations = better score" }, "ia": { "title": "Artificial Intelligence", "page_title": "AI Configuration", "assistant_ia": "AI Assistant", "chatgpt_integrated": "Integrated ChatGPT", "active": "Active", "not_configured": "Not configured", "ai_active_desc": "The AI answers customers automatically using your FAQs and company context.", "ai_inactive_desc": "Contact the administrator to enable ChatGPT AI.", "usage": "Usage", "stats_ia": "AI Statistics", "ai_requests": "AI Requests", "tokens_used": "Tokens Used", "knowledge_base": "Knowledge Base", "faq_for_ia": "FAQ for AI", "qa_configured": "Configured Q&A", "faq_kb": "FAQ - Knowledge Base", "faq_kb_desc": "The AI uses this information to answer customers", "add": "Add", "no_faq": "No FAQ configured", "no_faq_desc": "Add questions/answers to enrich the AI's knowledge", "create_first_faq": "Create my first FAQ", "inactive": "Inactive", "uses": "uses", "edit": "Edit", "delete": "Delete", "delete_confirm": "Delete this FAQ?", "docs_doc": "Documents & Documentation", "docs_doc_desc": "Upload files to enrich the AI", "doc_title": "Document Title", "doc_title_ph": "Ex: Product Guide", "doc_desc": "Description (optional)", "doc_desc_ph": "Short description", "doc_file": "File (TXT, PDF, MD, CSV)", "upload": "Upload", "max_5mb": "Max 5MB. Content will be extracted and used by AI to answer questions.", "no_docs": "No documents. Upload your guides, manuals, or documentation.", "disable": "Disable", "enable": "Enable", "delete_doc_confirm": "Delete this document?", "ai_config": "AI Configuration", "company_context": "Company Context", "company_context_ph": "Describe your company and services...", "company_context_desc": "The AI will use this context to personalize its answers", "ai_tone": "AI Tone", "tone_pro": "Professional", "tone_friendly": "Friendly", "tone_formal": "Formal", "special_instructions": "Special Instructions", "special_instructions_ph": "Additional instructions for the AI...", "auto_escalate": "Auto-escalate if the AI cannot answer", "save": "Save", "tips_title": "Tips for enriching the AI", "tip_1": "Add your most frequently asked questions", "tip_2": "Be precise in your answers", "tip_3": "Use categories to organize", "tip_4": "Update regularly", "back_to_config": "Back to AI Configuration", "new_faq_title": "New FAQ", "new_faq_page": "Add an FAQ", "new_faq_desc": "Add a question/answer to the AI's knowledge base", "question": "Question", "question_ph": "Ex: How can I track my order?", "question_desc": "The question customers might ask", "answer": "Answer", "answer_ph": "Write the detailed answer the AI should give...", "answer_desc": "Be precise and comprehensive in your answer", "category": "Category", "category_ph": "Ex: Shipping, Payment, Account...", "category_general": "General", "enable_faq": "Enable this FAQ", "enable_faq_desc": "The AI will use this information to answer customers", "cancel": "Cancel", "save_faq": "Save FAQ", "edit_faq_title": "Edit FAQ", "edit_faq_page": "Edit the FAQ", "edit_faq_desc": "Update this question/answer", "faq_active": "Active FAQ", "faq_active_desc": "The AI will use this information to answer", "stats": "Statistics", "created_at": "Created on:", "delete_faq_confirm": "Are you sure you want to delete this FAQ?" }, "vk": { "title": "AI Knowledge Base", "subtitle": "Documents and articles used by the voice AI to answer questions", "articles": "article(s)", "tokens": "tokens", "add_article": "Add an article", "form_title": "Title *", "form_title_ph": "Ex: Refund Policy", "form_category": "Category", "form_category_ph": "general, products, billing...", "form_content": "Content *", "form_content_ph": "Describe the information the AI should know. The more detailed it is, the better the answers.", "form_content_help": "The AI will use this text to answer callers' questions.", "form_file": "Attached file (optional)", "form_file_help": "PDF, DOC, TXT accepted", "add_to_base": "Add to base", "empty_title": "Empty knowledge base", "empty_desc": "Add articles so the voice AI can answer caller questions with accurate information about your company.", "disabled": "Disabled", "enable": "Enable", "disable": "Disable", "delete": "Delete", "delete_confirm": "Delete this article?", "how_it_works": "How does the knowledge base work?", "tip1": "Active articles are injected into the voice AI's context", "tip2": "The more detailed the articles, the better the answers", "tip3": "Watch out for token count: ~4000 max tokens recommended", "tip4": "Organize by categories for better structure", "page_title_short": "Knowledge Base" }, "hc": { "title": "Help Center", "subtitle": "Manage your public knowledge base", "category": "Category", "new_article": "New article", "published": "Published", "total_articles": "Total articles", "views": "Views", "helpful": "Helpful", "searches_30d": "Searches /30d", "no_results": "No results", "tab_articles": "Articles", "tab_categories": "Categories", "tab_searches": "Popular searches", "no_article": "No article", "no_article_desc": "Create your first article to feed the Help Center", "create_article": "Create an article", "col_article": "Article", "col_category": "Category", "col_status": "Status", "col_views": "Views", "col_helpful": "Helpful", "col_updated": "Updated", "col_actions": "Actions", "featured": "Featured", "uncategorized": "Uncategorized", "edit": "Edit", "delete": "Delete", "delete_confirm": "Delete this article?", "no_category": "No category", "create_category": "Create a category", "inactive": "Inactive", "disable_category_confirm": "Disable this category?", "popular_searches": "Popular searches (last 30 days)", "no_search": "No search recorded", "times": "times", "form_title": "Title *", "form_title_ph": "How to...", "draft": "Draft", "published_status": "Published", "excerpt": "Excerpt", "excerpt_ph": "Short summary of the article", "content": "Content *", "content_ph": "Article content (HTML supported)...", "set_featured": "Set as featured", "edit_article": "Edit article", "update": "Update", "new_category": "New category", "form_name": "Name *", "form_name_ph": "Ex: Getting Started", "description": "Description", "icon": "FontAwesome Icon", "color": "Color", "create_category_btn": "Create category" }, "alertes": { "title": "Smart Alerts", "count": "alert(s)", "no_alerts": "No alerts at the moment", "all_good": "Everything is working normally", "alert_types": "Alert types", "type_complaints": "Complaints volume", "type_complaints_desc": "Abnormal increase in complaints", "type_satisfaction": "Satisfaction drop", "type_satisfaction_desc": "Significant decrease in customer satisfaction", "type_sensitive": "Sensitive topic", "type_sensitive_desc": "Recurring theme requiring attention", "type_crisis": "Potential crisis", "type_crisis_desc": "Risk of crisis detected by analysis" }, "integration": { "title": "Widget Integration", "subtitle": "Integrate the support widget on your website", "api_key_title": "Your API Key", "api_key_not_configured": "Not configured", "api_key_confidential": "This key identifies your company. Keep it confidential.", "api_key_warning": "Warning: regenerating the key will invalidate the old one on all your sites.", "simple_code_title": "Integration Code (Simple)", "simple_code_desc": "Copy this code and paste it just before the </body> tag of your site.", "advanced_code_title": "Integration Code (Custom)", "advanced_code_desc": "Version with customization options.", "preview_title": "Preview", "preview_desc": "Here is how the button will look on your site:", "preview_website": "Your website", "instructions_title": "Instructions", "step_1": "Copy the integration code above", "step_2": "Open the HTML file of your site (or the template)", "step_3": "Paste the code just before </body>", "step_4": "Save and reload your page", "step_5": "The \"Support\" button will appear at the bottom right!", "tip": "You can customize the color, position and text of the button by modifying the options in mySupportConfig.", "copy": "Copy", "copied": "Copied!", "code_copied": "Code copied!", "regenerate_confirm": "Are you sure you want to regenerate the API key?\n\nThe old key will no longer work on your sites.", "regenerate_success": "New API key generated!", "regenerate_error": "Error", "connection_error": "Connection error" }, "ivr_config": { "title": "Multi-Language IVR Configuration", "subtitle": "Configure interactive voice menus for local languages (Bambara, etc.)", "how_it_works": "How it works", "step_1": "The client calls β†’ language choice (if multiple languages active)", "step_2": "If an IVR is configured for the language β†’ IVR Menu with pre-recorded audios (instant)", "step_3": "If no IVR β†’ Conversational AI assistant (FR/EN: Twilio, Bambara: Whisper+GPT)", "step_4": "In the IVR menu, an option can redirect to conversational AI for complex questions", "options_menu": "menu option(s)", "active": "Active", "inactive": "Inactive", "welcome_audio": "Welcome", "audio_uploaded": "Audio uploaded", "text": "Text", "not_configured": "Not configured", "transfer_agent": "Agent transfer: key", "edit": "Edit", "configure": "Configure", "flow_legend": "Flow by language", "flow_ivr": "Configured IVR β†’ Pre-recorded audio menu (instant) + AI option", "flow_ai": "No IVR β†’ Direct conversational AI (FR/EN: Twilio, BM: Whisper+GPT)" }, "bank_requests": { "title": "Account Opening Requests", "subtitle": "Manage account opening requests received via chat", "total": "Total", "search_placeholder": "Search by name, reference, phone...", "search_btn": "Search", "no_requests": "No requests at the moment", "ref": "Reference", "client": "Client", "phone": "Phone", "type": "Type", "status": "Status", "date": "Date", "view": "View", "status_in_progress": "In progress", "status_docs": "Documents submitted", "status_review": "Under review", "status_approved": "Approved", "status_rejected": "Rejected", "status_completed": "Completed", "type_current": "Current", "type_saving": "Saving", "type_pro": "Pro", "type_youth": "Youth", "type_current_long": "Current account", "type_saving_long": "Saving account", "type_pro_long": "Professional account", "type_youth_long": "Youth account", "personal_info": "Personal information", "last_name": "Last Name", "first_name": "First Name", "email": "Email", "birth_date": "Birth date", "birth_place": "Birth place", "gender": "Gender", "gender_m": "Male", "gender_f": "Female", "nationality": "Nationality", "profession": "Profession", "employer": "Employer", "address": "Address", "city": "City", "requested_account": "Requested account", "account_type": "Account type", "preferred_agency": "Preferred agency", "documents": "Documents", "no_documents": "No documents submitted", "actions": "Actions", "internal_notes": "Internal notes", "notes_placeholder": "Notes for the team...", "update": "Update", "summary": "Summary", "submitted_on": "Submitted on", "files": "file(s)" }, "gamification": { "title": "Gamification", "subtitle": "Motivate your agents with points, badges and leaderboards", "check_badges": "Check badges", "award_points": "Award points", "total_points": "Total points", "this_week": "this week", "unlocked_badges": "Unlocked badges", "out_of": "out of", "available": "available", "active_agents": "Active agents", "participants": "participants", "levels": "Levels", "progress_steps": "progress steps", "leaderboard": "Leaderboard", "week": "Week", "month": "Month", "total": "Total", "no_data": "No data yet", "assign_points_to_start": "Assign points to start the leaderboard", "lvl": "Lvl.", "pts": "pts", "per_week": "/wk", "recent_activity": "Recent activity", "no_activity": "No activity", "badges_catalog": "Badges catalog", "progress_levels": "Progress levels", "pts_required": "pts required", "award_points_title": "Award points", "agent_label": "Agent *", "select": "Select...", "points_label": "Points *", "reason_label": "Reason", "reason_placeholder": "Ex: Excellent work this week", "award_points_btn": "Award points" }, "qrcodes": { "title": "QR Codes & Direct Links", "subtitle": "Easily share access to your customer support", "web_chat_widget": "Web Chat Widget", "web_chat_desc": "QR Code and link to access the chat from any device", "scan_to_open_chat": "Scan to open chat", "download_qr": "Download QR Code", "direct_link": "Direct link", "share_link": "Share this link on your social networks, emails, SMS...", "embed_code": "Integration code (website)", "copy": "Copy", "paste_code": "Paste this code just before </body> on your site", "test_widget": "Test the widget", "whatsapp_direct": "WhatsApp Direct", "whatsapp_desc": "QR Code and link to start a WhatsApp conversation", "scan_whatsapp": "Scan to open WhatsApp", "whatsapp_link": "Direct WhatsApp link", "open_whatsapp": "Open WhatsApp", "how_to_use": "How to use these QR Codes?", "on_invoices": "On your invoices", "on_invoices_desc": "Print the QR Code on your invoices for direct access to support", "in_agencies": "In your agencies", "in_agencies_desc": "Display the QR Code to reduce waiting lines", "on_products": "On your products", "on_products_desc": "Integrate the QR Code on packaging for immediate after-sales service", "active_channels": "Active channels", "web_chat": "Web Chat", "whatsapp": "WhatsApp", "voice_calls": "Voice Calls", "sms": "SMS", "activate_channels_desc": "To activate other channels, contact your administrator or go to the Widget Settings.", "copied": "Copied !" }, "parametres": { "title": "Settings", "logo_title": "Company Logo", "upload_logo": "Upload a logo", "logo_desc": "PNG, JPG, GIF, WebP or SVG. Max 2 MB. The logo will be displayed in the chat widget, floating button and bot messages.", "widget_chat": "Chat Widget", "main_color": "Main color", "widget_position": "Widget position", "right": "πŸ“ Right", "left": "πŸ“ Left", "welcome_msg": "Welcome message", "welcome_placeholder": "Ex: Hello ! πŸ‘‹ How can I help you?", "integration": "Integration", "widget_token": "Widget token:", "widget_url": "Widget URL:", "embed_code": "Integration code (paste before </body>):", "copy_code": "Copy code", "modules": "Modules", "module_bank": "Bank Module", "module_bank_desc": "Online account opening, document collection, agency orientation", "module_business": "Business Module", "module_business_desc": "Products/services catalog, orders, cart in widget", "twilio_number": "Dedicated Twilio number", "twilio_whatsapp_number": "WhatsApp Business Number", "twilio_whatsapp_desc": "Messages sent to this number will be automatically handled by your support AI.", "incoming_number": "Incoming call number", "incoming_desc": "Customers can call this number to reach your support. The call will be automatically routed to your company.", "active": "Active", "calls_routed": "Calls to {number} will be routed to your support", "contact_admin_twilio": "Contact the administrator to get a dedicated Twilio number", "voice_customization": "Voice customization (calls)", "voice_welcome": "Voice welcome message", "voice_welcome_desc": "This message is read at the beginning of each incoming call", "msg_fr": "Message in French", "msg_fr_desc": "Leave empty for default message: \"Hello and welcome to [Company]. I am your virtual assistant.\"", "msg_en": "Message in English", "msg_bm": "Message in Bambara", "msg_bm_desc": "Used when the customer chooses Bambara. The AI will then converse in Bambara via GPT-4.", "msg_absence": "Absence / unavailability message", "msg_absence_desc": "Read when no agent is available", "assistant_name": "Voice assistant name", "assistant_name_desc": "The name used by the AI when introducing itself (optional)", "channels": "Communication channels", "sms_channel": "SMS Channel", "sms_channel_desc": "Two-way conversations by SMS via Twilio", "active_languages": "Active languages", "active_languages_desc": "Select the languages offered to callers. French is always activated by default.", "french": "FranΓ§ais", "english": "English", "bambara": "Bambara", "save": "Save" }, "conv_view": { "client": "Client", "visitor": "Visitor", "messages": "Messages", "no_messages": "No messages in this conversation", "ai": "AI", "agent": "Agent", "anonymous_visitor": "Anonymous visitor", "name": "Name", "phone": "Phone", "email": "Email", "details": "Details", "channel": "Channel", "unassigned": "Unassigned", "closed_at": "Closed at", "assign_agent": "Assign an agent", "select_agent": "-- Select an agent --", "assign": "Assign", "actions": "Actions", "take_charge": "Take charge", "mark_resolved": "Mark resolved", "close": "Close", "err_select_agent": "Select an agent", "succ_agent_assigned": "Agent successfully assigned", "error": "Error", "succ_status_updated": "Status updated", "conversation": "Conversation" }, "live_monitor": { "title": "Live Monitor", "live": "LIVE", "realtime_supervision": "Real-time supervision", "update": "UPD:", "agents_online": "Agents online", "out_of": "out of", "waiting": "Waiting", "without_agent": "without agent", "in_progress": "In progress", "conversations": "conversations", "active_calls": "Active calls", "pstn_webrtc": "PSTN + WebRTC", "total_today": "Total today", "resolved": "Resolved", "sla_compliance": "SLA compliance", "breaches": "breach(es)", "avg_csat": "Avg CSAT", "agents": "Agents", "online_suffix": "online", "no_agents": "No agents configured", "active_convs": "active convs.", "last_login": "Last login:", "never": "Never", "resolved_lower": "resolved", "queue": "Queue", "empty_queue": "Empty queue", "all_handled": "All conversations are handled", "anonymous": "Anonymous", "no_subject": "No subject", "priority": "Priority", "active_conversations_title": "Active conversations", "no_active_convs": "No active conversations", "hourly_throughput": "Hourly throughput β€” Today", "created": "Created", "channel_breakdown": "Channel breakdown", "first_response_time": "First response time", "sla": "SLA:", "avg_resolution_time": "Avg resolution time", "resolution_rate": "Resolution rate", "customer_satisfaction": "Customer satisfaction", "offline": "Offline" }, "automations": { "title": "Automations", "subtitle": "Create rules to automate your workflows", "new_rule": "New rule", "rules": "Rules", "active": "Active", "total_executions": "Total executions", "this_week": "This week", "success_rate": "Success rate", "history": "History", "no_rules": "No automation rules", "create_first_rule": "Create your first rule to automate your processes", "create_rule_btn": "Create a rule", "inactive": "INACTIVE", "channel": "channel:", "prio": "prio:", "executions_lower": "executions", "delete": "Delete", "execution_history": "Execution history", "no_history": "No execution history", "success": "Success", "failure": "Failure", "skipped": "Skipped", "new_rule_title": "New automation rule", "rule_name": "Rule name *", "rule_name_ph": "Ex: Escalate if no response in 10 min", "description": "Description", "desc_ph": "Optional description", "trigger_title": "Trigger (WHEN)", "type_label": "Type *", "value_label": "Value (optional)", "value_ph": "Ex: 10 (minutes)", "conditions_title": "Conditions (IF)", "cond_channel": "Channel", "all_channels": "All channels", "min_priority": "Min priority", "all": "All", "high_1": "High (1+)", "urgent_2": "Urgent (2+)", "action_title": "Action (THEN)", "action_type_label": "Action type *", "method": "Method", "specific_agent": "Specific agent", "round_robin": "Round-robin", "least_busy": "Least busy", "agent": "Agent", "auto": "Auto", "new_status": "New status", "message": "Message", "notif_message_ph": "Notification message", "admin": "Admin", "assigned_agent": "Assigned agent", "all_agents": "All agents", "escalate_to": "Escalate to", "priority": "Priority", "tag": "Tag", "recipient": "Recipient", "subject": "Subject", "body": "Message body", "webhook_url": "Webhook URL", "exec_priority": "Execution priority", "highest_prio": "(0 = highest priority)" }, "voice_dash": { "title": "Voice Calls Dashboard", "realtime": "Real-time", "history": "History", "ai_base": "AI Base", "calls_today": "Calls today", "in_progress": "In progress", "in_queue": "In queue", "avg_duration": "Avg duration", "transferred": "Transferred", "voice_csat": "Voice CSAT", "active_calls": "Active calls", "no_active_calls": "No active calls", "ringing": "Ringing", "empty_queue": "Empty queue", "unknown": "Unknown", "wait": "Wait:", "voice_csat_title": "Voice Satisfaction (CSAT)", "evals_today": "evaluation(s) today", "satisfied": "Satisfied (4-5)", "unsatisfied": "Unsatisfied (1-2)", "no_evals_today": "No evaluations today", "calls_by_hour": "Calls by hour (today)", "csat_trend": "CSAT Trend (7 days)", "queue_config": "Queue Config.", "enable_queue": "Enable queue", "max_size": "Max size", "max_wait": "Max wait time (sec)", "announce_position": "Announce position", "save": "Save", "recent_calls": "Recent calls", "see_all": "See all", "caller": "Caller", "date": "Date", "duration": "Duration", "agent": "Agent", "status": "Status", "ai_only": "AI only", "no_calls": "No calls recorded" }, "voice_calls": { "title": "Voice calls history", "subtitle": "Full transcripts, CSAT ratings and conversation details", "dashboard": "Dashboard", "calls": "call(s)", "no_voice_calls": "No voice calls", "voice_calls_desc": "Voice calls will appear here with their full transcripts.", "webrtc_visitor": "WebRTC Visitor", "wait_time": "wait", "completed": "Completed", "in_progress": "In progress", "call_sid": "Call SID", "direction": "Direction", "inbound": "Inbound", "outbound": "Outbound", "start": "Start", "end": "End", "csat": "CSAT", "not_rated": "Not rated", "ai_summary": "AI Summary", "full_transcript": "Full transcript", "client": "Client", "ai": "AI", "no_transcript": "No transcript available for this call." }, "statistiques": { "title": "Detailed Statistics", "period": "Period:", "days": "days", "from": "From", "to": "To", "filter": "Filter", "this_month": "This month", "export_csv": "Export CSV", "conversations": "Conversations", "agents": "Agents", "calls": "Calls", "sms": "SMS", "total_conversations": "Total conversations", "resolved": "Resolved", "escalated": "Escalated", "avg_satisfaction": "Avg Satisfaction", "avg_first_response": "Avg 1st Response", "avg_resolution_time": "Avg Resolution", "voice_calls": "Voice calls", "ai_requests": "AI Requests", "daily_trend": "Daily trend", "daily_trend_desc": "Volume by day and channel", "total": "Total", "status_breakdown": "Status breakdown", "open": "Open", "in_progress": "In progress", "closed": "Closed", "channel_breakdown": "Channel breakdown", "web_chat": "Web Chat", "whatsapp": "WhatsApp", "voice": "Voice", "csat": "Customer Satisfaction (CSAT)", "reviews": "reviews", "no_reviews": "No reviews this period", "activity_by_hour": "Activity by hour", "activity_by_hour_desc": "Hourly distribution over the period", "peak": "Peak:", "activity_by_day": "Activity by day", "activity_by_day_desc": "Volume by day of the week", "resolution_time": "Resolution time", "first_response": "1st response", "resolution": "Resolution", "voice_calls_detail": "Voice calls", "total_calls": "Total calls", "completed_calls": "Completed", "transferred_calls": "Transferred", "avg_call_duration": "Avg duration", "total_duration": "Total duration", "completion_rate": "Completion rate", "transfer_rate": "Transfer rate", "ai": "Artificial Intelligence", "tokens_used": "Tokens used", "avg_tokens_req": "Avg tokens/req", "ai_automation_rate": "AI automation rate", "prev_period_comparison": "Previous period comparison", "vs_current": "vs current period", "satisfaction": "Satisfaction", "agent_performance": "Agent performance", "agent_performance_desc": "Ranking over the selected period", "csv": "CSV", "agent": "Agent", "rate": "Rate", "avg_time": "Avg time", "top_clients": "Top 10 clients", "top_clients_desc": "Clients with the most conversations in the period", "client": "Client", "contact": "Contact", "anonymous": "Anonymous" }, "qa": { "title": "Quality Assurance", "subtitle": "Evaluate and improve support quality", "grids": "Grids", "new_evaluation": "New evaluation", "overview": "Overview", "evaluations": "Evaluations", "by_agent": "By agent", "global_qa_score": "Global QA Score", "total_done": "total completed", "agents_evaluated": "Agents evaluated", "active_grids": "Active grids", "quality_trend": "Quality trend", "strengths_weaknesses": "Strengths / Weaknesses", "no_data": "No data yet", "criteria_detail": "Detail by criteria", "evaluations_history": "Evaluations history", "evaluations_count": "evaluation(s)", "no_evaluations": "No evaluations", "start_evaluating": "Start by evaluating a conversation", "agent": "Agent", "conversation": "Conversation", "score": "Score", "grid": "Grid", "evaluator": "Evaluator", "date": "Date", "actions": "Actions", "details": "Details", "delete": "Delete", "avg_score_by_agent": "Average score by agent", "agents_ranking": "Agents ranking", "no_agents_evaluated": "No agents evaluated", "new_eval_modal_title": "New evaluation", "conversation_req": "Conversation *", "select": "Select...", "already_evaluated": "already evaluated", "agent_req": "Agent *", "evaluation_grid_req": "Evaluation grid *", "criteria": "Criteria", "criteria_rating": "Criteria rating", "weight": "Weight:", "global_comment": "Global comment", "observations_ph": "Observations, recommendations...", "save_evaluation": "Save evaluation", "evaluation_grids_title": "Evaluation grids", "evals": "evaluations", "system": "System", "new_grid": "New grid", "grid_name": "Grid name", "desc_optional": "Description (optional)", "criteria_list": "Criteria", "criteria_name": "Criteria name", "add_criteria": "Add a criteria", "create_grid": "Create grid", "eval_detail_title": "Evaluation details", "loading": "Loading...", "error": "Error", "loading_error": "Loading error", "excellent": "Excellent", "good": "Good", "average": "Average", "poor": "Poor", "avg_score": "Average Score", "pending_reviews": "Pending Reviews", "create_evaluation": "New Evaluation", "evaluated_agent": "Evaluated Agent", "interaction_id": "Interaction ID", "politeness": "Politeness", "accuracy": "Accuracy", "efficiency": "Efficiency", "feedback": "Feedback", "submit_evaluation": "Submit Evaluation" }, "sip": { "title": "SIP Trunking", "subtitle": "Connect your short numbers or operator numbers via SIP", "step1_title": "Create SIP Trunk", "step1_desc": "Creates a SIP entry point on Twilio to receive calls from your operator.", "step2_title": "Whitelist operator IP", "step2_desc": "Allow your operator's SIP servers to send calls to Twilio.", "step3_title": "Configure operator", "step3_desc": "Give the SIP URI to your operator so they can redirect calls.", "create_title": "Create a SIP Trunk", "create_desc": "Automatically configure a Twilio SIP Trunk for your company", "trunk_name": "Trunk name", "trunk_name_desc": "Will be used to generate the SIP domain", "allowed_ips": "Allowed IP addresses (operator)", "ip_ph": "Ex: 196.28.100.1", "ip_desc": "IP addresses of your telecom operator's SIP servers. Ask your operator.", "external_number": "Short number / operator number", "number_ph": "Ex: 36XX or +22320XXXXXX", "number_desc": "The number your clients dial (for reference)", "how_it_works": "How does it work?", "hiw_step1_strong": "mySupport creates a SIP Trunk", "hiw_step1_desc": "on Twilio with a dedicated SIP domain", "hiw_step2_strong": "You receive a SIP URI", "hiw_step3_strong": "Give this URI to your operator", "hiw_step3_desc": "so they can redirect calls from your short number", "hiw_step4_strong": "Calls arrive", "hiw_step4_desc": "β†’ AI answers β†’ transfer to agent if necessary", "create_btn": "Create SIP Trunk automatically", "active_trunk": "Active SIP Trunk", "connected": "Connected", "trunk_sid": "Trunk SID", "sip_domain": "SIP Domain (to give to operator)", "copy": "Copy", "short_number": "Short number / operator", "created_at": "Created at", "send_to_operator": "To send to your operator", "type": "Type:", "sip_uri": "SIP URI:", "transport": "Transport:", "codec": "Codec:", "port": "Port:", "copy_config": "Copy configuration", "allowed_ips_title": "Allowed IP addresses", "no_ip_warning": "No IP configured β€” SIP calls will be blocked", "new_ip_ph": "New IP address (ex: 196.28.100.1)", "add": "Add", "danger_zone": "Danger zone", "delete_trunk": "Delete SIP Trunk", "delete_trunk_desc": "This action is irreversible. Calls via your short number will no longer work.", "delete_btn": "Delete" }, "ivr_edit": { "title": "IVR Configuration β€”", "subtitle": "Interactive voice menu with pre-recorded audio files", "general_audio": "General audio messages", "welcome_message": "Welcome message", "audio_file": "Audio file (.mp3, .wav)", "or_text": "Or text (read by TTS if no audio)", "menu_intro": "Menu introduction", "no_input": "No key detected", "invalid_input": "Invalid key", "ai_waiting": "AI waiting message (played when a client chooses the AI option)", "or_text_tts": "Or text (read by TTS)", "transfer_agent_key": "Agent transfer key", "active": "Active", "menu_options": "Menu options", "add": "Add", "dtmf_key": "DTMF key", "option_title": "Title", "action": "Action", "play_audio": "Play audio", "transfer_agent": "Transfer agent", "record_problem": "Report a problem (voice recording)", "ai_conversation": "πŸ€– Conversational AI", "option_text_fallback": "Option text (fallback)", "option_audio_announce": "Option audio (announcement)", "response_audio": "Response audio", "no_options": "No options configured. Click \"Add\" to begin.", "save_config": "Save configuration", "cancel": "Cancel", "new_option": "New option", "key": "Key" }, "planning": { "title": "Planning & Schedule", "subtitle": "Manage agent schedules and availability", "week": "Week", "month": "Month", "stats": "Stats", "print": "Print", "templates": "Templates", "absences": "Absences", "new_shift": "New Shift", "understaffed_alert": "Understaffed alert", "min_agents": "min. agents", "active_agents": "Active agents", "hours_week": "Hours week", "avg_per_agent": "Avg. / agent", "shifts_today": "Shifts today", "shifts_week": "Shifts week", "coverage": "Coverage", "pending_absences": "Pending Absences", "current": "CURRENT", "today": "Today", "duplicate_week": "Duplicate week", "agent": "Agent", "no_agents": "No agents", "add_agents_desc": "Add agents to start scheduling", "shifts_today_title": "Today's shifts", "no_shift_today": "No shift today", "hours_by_agent": "Hours by agent", "daily_coverage": "Daily coverage", "shift_distribution": "Shift distribution", "shifts_by_agent": "Shifts by agent", "agents_ranking": "Agents ranking", "shifts": "shifts", "no_data_this_week": "No data this week", "new_shift_title": "New Shift", "quick_template": "Quick template", "agent_req": "Agent *", "select": "Select...", "date_req": "Date *", "start_req": "Start *", "end_req": "End *", "pause_min": "Break (min)", "color": "Color", "note": "Note", "create_shift": "Create shift", "edit_shift": "Edit Shift", "status": "Status", "planned": "Planned", "confirmed": "Confirmed", "in_progress": "In progress", "completed": "Completed", "absent": "Absent", "save": "Save", "absences_management": "Absences management", "new_request": "New request", "pending": "Pending", "history": "History", "type": "Type", "start_date": "Start date", "end_date": "End date", "full_day": "Full day", "reason": "Reason", "save_absence": "Save absence", "no_pending_request": "No pending request", "day": "day", "days": "days", "no_absences": "No absences recorded", "monday": "Monday", "tuesday": "Tuesday", "wednesday": "Wednesday", "thursday": "Thursday", "friday": "Friday", "saturday": "Saturday", "sunday": "Sunday", "save_planning": "Save Schedule", "add_shift": "Add Shift", "start_time": "Start Time", "end_time": "End Time", "copy_week": "Copy Previous Week", "clear_week": "Clear Week", "shift": "Shift", "time_zone": "Time Zone", "schedule": "Schedule" }, "api": { "title": "API Connections & Webhooks", "subtitle": "Connect AI to external platforms", "new_connection": "New Connection", "how_it_works": "How does it work?", "hiw_step1_strong": "Add your APIs", "hiw_step1_desc": "with URL and authentication", "hiw_step2_strong": "Define actions", "hiw_step2_desc": "that the AI can call (check balance, order status, etc.)", "hiw_step3_strong": "AI uses", "hiw_step3_desc": "these actions during voice calls and chats to answer the client with real data", "no_connection": "No API connection configured", "add_connection_desc": "Add a connection to allow AI to access your platform's data", "add_connection": "Add a connection", "active": "Active", "inactive": "Inactive", "action": "Action", "no_action_defined": "No action defined", "add_action": "Add an action", "write": "Write", "navigate": "Navigation", "read": "Read", "confirmation": "Confirmation", "after": "After:", "then": "Then:", "test": "Test", "new_action": "New action -", "tech_name": "Technical name (for OpenAI)", "display_name": "Display name", "action_desc": "Description (for the AI to understand when to use this action)", "type_category": "Type & Category", "action_type": "Action type", "type_read": "Read (verify, consult)", "type_write": "Write (modify, create, delete)", "type_navigate": "Navigation (multi-step)", "category": "Category", "cat_verification": "Verification", "cat_account": "Account management", "cat_billing": "Billing & Payments", "cat_support": "Technical support", "cat_order": "Orders & Delivery", "cat_technical": "Technical actions", "cat_general": "General", "risk_level": "Risk level", "risk_low": "Low (read)", "risk_medium": "Medium (light modification)", "risk_high": "High (critical action)", "risk_critical": "Critical (irreversible)", "http_method": "HTTP Method", "endpoint": "Endpoint (relative path)", "customer_id_field": "Customer ID field", "phone": "Phone", "email": "Email", "account_id": "Account No (account_id)", "customer_id_required": "Customer identification required", "security_confirmation": "Security & Confirmation", "require_confirmation": "Require confirmation from client before executing", "confirmation_message": "Confirmation message", "workflow": "Workflow (action chaining)", "depends_on": "Depends on (execute first...)", "suggest_next": "Suggest next...", "body_template": "Body template (POST/PUT) - optional", "response_template": "Response template (formatting for AI)", "additional_params": "Additional parameters (optional)", "add_param": "Add a parameter", "cancel": "Cancel", "save": "Save", "recent_calls": "Recent API calls", "recent_calls_desc": "Latest calls to external platforms", "date": "Date", "url": "URL", "duration": "Duration", "status": "Status", "error": "Error", "sav_templates": "CS Templates by sector", "telecom": "Telecom Operator", "check_balance": "Check balance & bundle", "recharge_history": "Recharge history", "activate_bundle": "Activate a bundle", "reset_pin": "Reset voicemail PIN", "network_diagnostic": "Multi-step network diagnostic", "bank": "Bank / Fintech", "account_balance": "Account balance", "last_transactions": "Latest transactions", "block_card": "Block card", "reset_password": "Reset password", "dispute_transaction": "Dispute a transaction", "ecommerce": "E-commerce / Delivery", "track_order": "Track order", "return_status": "Return/CS status", "cancel_order": "Cancel order", "request_refund": "Request refund", "exchange_product": "Multi-step product exchange", "legend_read": "= immediate execution  | ", "legend_write": "= requires confirmation  | ", "legend_navigate": "= multi-step workflow", "platform_name": "Platform name", "description": "Description", "base_url": "Base URL", "auth_type": "Authentication type", "auth_none": "No connection configured", "timeout": "Timeout (seconds)", "header_name": "Header name", "api_key": "API Key", "username": "Username", "password": "Password", "test_action": "Test API action", "json_args": "JSON Arguments", "run_test": "Run test", "endpoints": "Endpoints", "webhook_url": "Webhook URL", "secret_key": "Secret Key", "generate_new": "Generate New Key", "events": "Events to listen to", "test_connection": "Test Connection", "logs": "API Call Logs", "status_success": "Success", "status_error": "Error", "method": "Method", "payload": "Payload", "headers": "Headers" }, "business": { "title": "Business Module", "subtitle": "Catalog, orders and sales", "new_product": "New product", "settings": "Settings", "catalog": "Catalog", "in_total": "in total", "products": "products", "services": "services", "orders": "Orders", "pending_status": "pending", "today": "today", "revenue": "Revenue", "alerts": "Alerts", "out_of_stock": "Out of stock", "recent_orders": "Recent orders", "view_all": "View all", "no_orders": "No orders yet", "articles": "item(s)", "pending": "Pending", "confirmed": "Confirmed", "processing": "Processing", "shipped": "Shipped", "delivered": "Delivered", "cancelled": "Cancelled", "refunded": "Refunded", "quick_actions": "Quick actions", "active_products": "active products", "categories": "Categories", "categories_count": "categories", "pending_orders": "Pending orders", "to_process": "to process", "all_orders": "All orders", "orders_count": "orders", "orders_by_status": "Orders by status", "catalog_subtitle": "Manage your products and services", "search_product": "Search a product...", "all_categories": "All categories", "all_types": "All types", "products_type": "Products", "services_type": "Services", "filter": "Filter", "reset": "Reset", "no_products": "No product in the catalog", "add_first_product": "Add your first product", "featured": "Featured", "service": "Service", "product": "Product", "inactive": "Inactive", "out_of_stock_badge": "Out of stock", "stock": "Stock:", "edit": "Edit", "deactivate": "Deactivate", "activate": "Activate", "delete": "Delete", "delete_product_confirm": "Delete this product?", "categories_subtitle": "Organize your catalog by categories", "add_category": "Add a category", "name_req": "Name *", "ex_food": "Ex: Food", "description": "Description", "short_desc": "Short description", "order": "Order", "active": "Active", "add": "Add", "no_categories": "No category created", "inactive_cat": "Inactive", "products_count": "product(s)", "save": "Save", "cancel": "Cancel", "delete_category_confirm": "Delete this category?", "orders_subtitle": "Manage your customers' orders", "dashboard": "Dashboard", "total": "Total", "confirmed_pl": "Confirmed", "delivered_pl": "Delivered", "no_orders_status": "No order with this status", "reference": "Reference", "client": "Client", "articles_th": "Items", "channel": "Channel", "status": "Status", "date": "Date", "order_title": "Order", "created_at": "Created on", "at": "at", "back": "Back", "unpaid": "Unpaid", "partial": "Partial", "paid": "Paid", "change_status_to": "Change status to", "no_action_status": "No action available for this status", "ordered_items": "Ordered items", "subtotal": "Subtotal", "delivery_fees": "Delivery fees", "discount": "Discount", "internal_notes": "Internal notes", "add_note": "Add a note...", "phone": "Phone:", "email": "Email:", "delivery": "Delivery", "details": "Details", "payment": "Payment:", "client_notes": "Client notes:", "history": "History", "edit_product": "Edit product", "new_product_service": "New product/service", "add_item_catalog": "Add an item to your catalog", "general_info": "General information", "product_name_req": "Product/service name *", "ex_rice": "Ex: Fragrant rice 25kg", "type_req": "Type *", "no_category": "No category", "summary": "One-sentence summary", "full_desc": "Full description", "detailed_desc": "Detailed description of the product/service", "price_stock": "Price & Stock", "price_req": "Price *", "promo_price": "Promo price", "leave_empty_promo": "Leave empty if no promo", "currency": "Currency", "unit": "Unit", "stock_quantity": "Stock quantity", "leave_empty_unlimited": "Leave empty if unlimited", "unlimited_stock": "Unlimited stock", "min_order_qty": "Min order qty", "max_order_qty": "Max order qty", "sku": "Reference / SKU", "image_tags": "Image & Tags", "product_image": "Product image", "tags": "Tags (comma separated)", "tech_specs": "Technical specifications", "options": "Options", "display_order": "Display order", "active_visible": "Active (visible in catalog)", "featured_product": "Featured product", "update": "Update", "settings_title": "Business Settings", "settings_subtitle": "Configure your online store", "general": "General", "min_order_amount": "Min order amount", "no_minimum": "0 = no minimum", "catalog_welcome": "Catalog welcome message", "order_confirmation": "Order confirmation message", "payment_methods": "Payment methods", "cash": "Cash", "credit_card": "Credit card", "bank_transfer": "Bank transfer", "enable_delivery": "Enable delivery", "default_delivery_fees": "Default delivery fees", "free": "0 = free", "delivery_zones": "Delivery zones", "save_settings": "Save", "create_product": "Create product" }, "denonciations": { "title": "Claims", "subtitle": "Manage claims received via the widget", "enabled": "Claims enabled", "total": "Total", "new_pl": "New", "in_progress": "In progress", "processed": "Processed", "text": "Text", "audio": "Audio", "photo": "Photo", "video": "Video", "all_statuses": "All statuses", "rejected_pl": "Rejected", "all_types": "All types", "filter": "Filter", "no_claims": "No claims found", "untitled": "Untitled", "anonymous": "Anonymous", "unknown": "Unknown", "take_charge": "Take charge", "mark_processed": "Mark processed", "reject": "Reject", "dossier_hash": "Dossier #", "created_on": "Created on", "at": "at", "assigned_to": "Assigned to", "status": "Status", "priority": "Priority", "assign": "Assign", "no_desc": "No description provided.", "main_attachment": "Main attachment", "folder_documents": "Folder documents", "view": "View", "add_document": "Add a document", "desc_optional": "Description (optional)", "add": "Add", "internal_note": "Internal note", "notes_visible_team": "Notes visible only to the team...", "save": "Save", "resolution": "Resolution", "closed_on": "Closed on", "close_dossier": "Close dossier", "describe_resolution": "Describe the resolution or reason for closure...", "informations": "Information", "dossier_no": "Dossier No.", "type": "Type", "category": "Category", "yes": "βœ“ Yes", "no": "No", "location": "Location", "date_of_facts": "Date of facts", "author": "Author", "history_title": "History", "no_history": "No history", "change_status": "Change status", "new": "New", "processing": "Processing", "processed_sg": "Processed", "rejected_sg": "Rejected", "comment_optional": "Comment (optional)", "cancel": "Cancel", "change_priority": "Change priority", "low": "Low", "normal": "Normal", "high": "High", "urgent": "Urgent", "assign_agent": "Assign an agent", "select_agent": "-- Select an agent --", "claim_dossier": "Claim dossier", "back": "Back", "action_creation": "πŸ“ Dossier creation", "action_status": "πŸ”„ Status change", "action_assign": "πŸ‘€ Assignment", "action_attachment": "πŸ“Ž Attachment added", "action_note": "πŸ“‹ Internal note", "action_priority": "⚑ Priority changed", "action_close": "βœ… Dossier closed" }, "agent": { "urgent_requests_waiting": "urgent request(s) waiting!", "clients_waiting_immediate": "Clients are waiting for immediate assistance.", "view_requests": "View requests", "in_progress": "In progress", "resolved": "Resolved", "unassigned": "Unassigned", "live_chat": "Live chat", "open_tickets": "Open tickets", "live_chat_requests": "Live chat requests", "clients_waiting": "client(s) waiting", "real_time": "Real time", "waiting_since": "Waiting since", "take_charge": "Take charge", "support_tickets": "Support tickets", "open_tickets_count": "open ticket(s)", "see_all": "See all", "take": "Take", "view": "View", "my_conversations": "My conversations", "see_all_link": "See all", "no_assigned_conv": "No assigned conversations", "waiting_assignment": "Waiting for assignment", "no_waiting_conv": "No waiting conversations", "escalated": "Escalated", "recent_voice_calls": "Recent voice calls", "last_24_hours": "Last 24 hours", "calls": "calls", "my_takes": "My takes:", "avg": "Avg:", "no_voice_call_24h": "No voice calls in the last 24h", "status_waiting": "Waiting", "status_agent_connected": "Agent connected", "status_in_progress_ia": "In progress (AI)", "status_completed": "Completed", "status_voicemail": "Voicemail", "duration": "Duration:", "listen": "Listen", "transcript": "Transcript", "recording": "Recording", "dashboard_title": "Agent Dashboard", "pause": "Pause", "no_conversation": "No conversation", "anonymous_client": "Anonymous client", "no_subject": "No subject", "open": "Open", "unassigned_conversations": "Unassigned conversations", "conversations": "Conversations", "back_to_conversations": "Back to conversations", "type_message": "Type your message...", "client": "Client", "name": "Name:", "tel": "Tel:", "email": "Email:", "language": "Language:", "conversation": "Conversation", "subject": "Subject:", "created_at": "Created at:", "escalated_fem": "Escalated", "actions": "Actions", "mark_resolved": "Mark resolved", "transfer": "Transfer", "transfer_conversation": "Transfer conversation", "agent_label": "Agent", "put_back_queue": "-- Put back in queue --", "reason_optional": "Reason (optional)", "cancel": "Cancel", "all_tickets": "All tickets", "my_tickets": "My tickets", "ticket": "Ticket", "subject_header": "Subject", "priority_header": "Priority", "status_header": "Status", "date_header": "Date", "no_ticket_found": "No ticket found", "unassigned_masc": "Unassigned", "ticket_management": "Ticket Management", "tickets": "Tickets", "back_to_tickets": "Back to tickets", "description": "Description", "no_description": "No description", "client_voice_record": "Client voice recording", "voice_msg_ivr": "Voice message recorded via IVR", "download": "Download", "conversation_history": "Conversation history", "email_thread": "Email thread", "attachments": "Attachments", "reply_by_email": "Reply by email", "to": "To:", "write_reply_here": "Write your reply here...", "send_by_email": "Send by email", "update_ticket": "Update ticket", "new_status": "New status", "assigned": "Assigned", "resolved_sg": "Resolved", "closed": "Closed", "resolution_notes": "Resolution notes", "add_notes": "Add notes...", "save": "Save", "informations": "Information", "created_on": "Created on", "assigned_to": "Assigned to", "resolved_on": "Resolved on", "view_conversation": "View conversation", "ticket_unassigned": "Unassigned ticket", "ticket_no_agent": "This ticket is not assigned to any agent.", "voice_takeover": "Voice call takeover", "join_ongoing_call": "Join an ongoing call to assist the client", "back": "Back", "client_redirect_failed": "Client call redirection failed", "client_not_transfered": "The client was not transferred into the conference. The two calls are separate.", "connecting": "Connecting...", "webrtc_visitor": "WebRTC Visitor", "waiting": "Waiting", "mute": "Mute", "hangup": "Hang up", "speaker": "Speaker", "ai": "AI", "post_call_notes": "Post-call notes", "call_summary_placeholder": "Call summary, actions to take, observations...", "followup_required": "Follow-up required", "escalation": "Escalation", "client_history": "Client history", "previous_calls": "Previous calls", "chat_conversations": "Chat conversations", "call_waiting_transfer": "Call waiting for transfer", "since": "Since", "ai_messages": "AI messages", "call_sid": "Call SID", "ai_client_conversation": "AI/Client Conversation", "no_transcript": "No transcript available", "take_this_call": "Take this call", "call_not_found": "Call not found", "call_not_available": "This call is no longer available or has already been taken.", "back_to_dashboard": "Back to dashboard", "transfer_call": "Transfer call", "select_available_agent": "Select an available agent", "loading_agents": "Loading agents...", "note_target_agent": "Note for target agent (optional)...", "calls_waiting_transfer": "Calls waiting for transfer", "loading": "Loading...", "voice_call": "Voice call", "call_takeover": "Call takeover", "connecting_server": "Connecting to server...", "init_phone": "Initializing phone...", "connecting_conference": "Connecting to conference...", "ready": "Ready", "online_with_client": "Online with client", "connected": "Connected", "call_ended": "Call ended", "disconnected": "Disconnected", "connection_error": "Connection error", "offline": "Offline", "call_ended_save_notes": "Call ended - Save your notes", "saved": "Saved!", "save_error": "Save error", "no_other_agent": "No other agent available", "loading_error": "Loading error", "call_transferred_to": "Call transferred to ", "no_call_waiting": "No waiting calls" }, "superadmin": { "entreprises": "Companies", "actives": "active", "conversations": "Conversations", "total_platform": "Platform total", "agents": "Agents", "all_agents": "All agents", "subscriptions": "Subscriptions", "pro_enterprise": "Pro & Enterprise", "see_all": "See all", "entreprise": "Company", "sector": "Sector", "subscription": "Subscription", "status": "Status", "active": "Active", "inactive": "Inactive", "recent_alerts": "Recent alerts", "no_alert": "No alert", "system": "System", "super_admin": "Super Admin", "dashboard_title": "Super Admin Dashboard", "free": "Free", "to_start": "To start", "5_agents_max": "5 agents max", "web_chat_only": "Web chat only", "1_language": "1 language", "basic_stats": "Basic stats", "popular": "POPULAR", "on_quote": "On quote", "for_companies": "For companies", "20_agents_max": "20 agents max", "whatsapp_web": "WhatsApp + Web", "all_languages": "All languages", "cx_index": "CX Index", "smart_alerts": "Smart alerts", "custom_made": "Custom made", "for_institutions": "For institutions", "unlimited_agents": "Unlimited agents", "all_channels": "All channels", "ai_voice_support": "AI voice support", "custom_api": "Custom API", "dedicated_hosting": "Dedicated hosting", "subscription_history": "Subscription history", "no_subscription_recorded": "No subscription recorded", "type": "Type", "start": "Start", "end": "End", "active_masc": "Active", "expired": "Expired", "canceled": "Canceled", "subscription_management": "Subscription Management", "total_conversations": "Total conversations", "resolved": "Resolved", "in_progress": "In progress", "escalated": "Escalated", "avg_satisfaction": "Average satisfaction", "no_stats_available": "No statistics available", "global_statistics": "Global Statistics", "supported_languages": "Supported languages", "available_languages_desc": "Available languages for the platform (French, Bambara, Peulh, SoninkΓ©)", "inactive_masc": "Inactive", "multilingual_voice_support": "Multilingual voice support", "voice_support_desc": "The platform supports speech recognition (STT) and text-to-speech (TTS) to allow users to interact naturally in their native language. This feature is particularly suited to contexts where literacy may be a barrier.", "languages_management": "Languages Management", "manage_all_companies": "Manage all client companies on the platform", "new_company": "New company", "actions": "Actions", "edit": "Edit", "disable": "Disable", "enable": "Enable", "no_company_yet": "No company yet", "create_first_company": "Create the first company", "companies_management": "Companies Management", "back_to_companies": "Back to companies", "new_company_title": "New Company", "general_info": "General information", "company_name": "Company name *", "business_sector": "Business sector", "sector_placeholder": "E.g.: Telecommunications, Bank...", "country": "Country", "region": "Region", "region_placeholder": "E.g.: Bamako, Sikasso...", "email": "Email", "phone": "Phone", "address": "Address", "configuration": "Configuration", "subscription_type": "Subscription type", "max_agents": "Max number of agents", "activated_languages": "Activated languages", "activated_channels": "Activated channels", "company_admin": "Company administrator", "admin_email": "Admin email", "admin_password": "Admin password", "admin_name": "Admin last name", "admin_firstname": "Admin first name", "cancel": "Cancel", "create_company": "Create company", "create_company_title": "Create a company", "widget_token": "Widget token:", "voice_welcome_msg": "Voice welcome message (FR)", "voice_welcome_desc": "Message played at the beginning of each call. Leave empty for the default message.", "update": "Update", "administrators": "Administrators", "no_admin_configured": "No administrator configured", "edit_company_title": "Edit company", "modify": "Edit " }, "admin": { "languages": "Languages", "stats": "Statistics" }, "ipbx": { "internal_messaging_title": "Internal Messaging - mySupport", "new_conversation": "New conversation", "new_group": "New group", "search_placeholder": "Search...", "no_conversation": "No conversation", "start_chatting": "Start chatting!", "internal_messaging": "Internal messaging", "select_or_create_conv": "Select a conversation or create one", "call": "Call", "write_message_placeholder": "Write a message...", "new_conversation_modal_title": "New conversation", "new_group_modal_title": "New group", "group_name_placeholder": "Group name", "create_group": "Create group", "private_conversation": "Private conversation", "group": "Group", "file": "File", "no_contact": "No contact", "group_name_required": "Group name is required", "select_one_member": "Select at least one member", "ipbx_phone_title": "IPBX Phone - mySupport", "connecting": "Connecting...", "status_available": "🟒 Available", "status_busy": "πŸ”΄ Busy", "status_away": "🟑 Away", "status_dnd": "β›” Do not disturb", "internal": "Internal", "incoming_call": "Incoming call", "contacts": "Contacts", "history": "History", "search_contact_ext": "Search a contact or extension...", "missed_lower": "missed", "admin_ipbx": "IPBX Admin", "external_pstn": "External (PSTN)", "line_active": "Line active", "offline": "Offline", "internal_call_in_progress": "Internal call in progress...", "failed": "Failed", "network_error": "Network error", "twilio_offline_msg": "Twilio line disconnected", "calling_to": "Calling ", "external_call": "External call", "unknown_number": "Unknown number", "ipbx_colleague": "IPBX Colleague", "twilio_call": "Twilio call", "transfer_prompt": "Transfer to which extension?", "transfer_failed": "Transfer failed", "transfer_not_available_ext": "Transfer is not available for external calls." }, "widget": { "online": "Online", "assistant_ai": "AI Assistant", "change_language": "Change language", "how_can_i_help": "How can I help you today?", "instant": "Instant", "secure": "Secure", "24_7": "24/7", "our_services": "Our services", "discover_offers": "Discover our offers", "advisor": "Advisor", "talk_to_expert": "Talk to an expert", "call_us": "Call us", "ai_voice_call": "AI Voice Call", "via_browser": "Via the browser", "whatsapp": "WhatsApp", "write_us": "Write to us", "claim": "Claim", "report_issue": "Report an issue", "track_ticket": "Track a ticket", "check_status": "Check status", "shop": "Shop", "browse_catalog": "Browse our catalog", "good_quality": "Good quality", "connecting": "Connecting...", "voice_conversation": "Voice conversation", "type_choice": "Type your choice", "hang_up": "Hang up", "make_claim": "Make a claim", "claim_type": "Claim type", "text": "Text", "audio": "Audio", "photo": "Photo", "video": "Video", "claim_title": "Claim title", "brief_description_placeholder": "Briefly describe the issue...", "detailed_description": "Detailed description", "detailed_description_placeholder": "Explain in detail what you want to report...", "audio_recording": "Audio recording", "press_to_record": "Press to record", "take_photo_or_choose": "Take a photo or choose a file", "record_or_choose_video": "Record or choose a video", "category": "Category", "select_category": "Select a category", "location_optional": "Location (optional)", "address_or_place": "Address or place...", "anonymous_claim": "Anonymous claim", "identity_hidden": "Your identity will not be revealed", "send_claim": "Send the claim", "claim_sent": "Claim sent!", "claim_registered": "Your claim has been registered and will be processed as soon as possible.", "close": "Close" }, "admin_voice": { "dashboard_title": "Calls Dashboard", "dashboard_subtitle": "Real-time supervision of your call center", "total_calls": "Total Calls", "answered_calls": "Answered Calls", "missed_calls": "Missed Calls", "avg_duration": "Avg Duration", "missed_rate": "Abandon Rate", "sec_abbr": "s", "min_abbr": "min", "active_calls_now": "Active Calls", "agents_online": "Online Agents", "queue_waiting": "In Queue", "longest_wait": "Longest Wait", "live_supervision": "Live Supervision", "caller": "Caller", "agent": "Agent", "status": "Status", "duration": "Duration", "actions": "Actions", "status_in_progress": "In Progress", "status_ringing": "Ringing", "listen": "Listen", "whisper": "Whisper", "takeover": "Takeover", "no_active_calls": "No active calls", "recent_calls": "Recent Calls", "all_calls": "All Calls", "date": "Date", "type": "Type", "type_inbound": "Inbound", "type_outbound": "Outbound", "status_answered": "Answered", "status_missed": "Missed", "status_voicemail": "Voicemail", "view_details": "Details", "no_recent_calls": "No recent calls", "calls_title": "Call History", "calls_subtitle": "View and analyze your complete call history", "export": "Export", "search_caller": "Search number...", "filter": "Filter", "sip_title": "SIP Trunking Configuration", "sip_subtitle": "Connect your own telephony infrastructure (PBX/SBC) via SIP Trunking", "active": "Active", "inactive": "Inactive", "sip_credentials": "SIP Credentials", "sip_domain": "SIP Domain", "sip_username": "Username", "sip_password": "Password", "sip_ips": "Allowed IPs", "sip_ips_desc": "IP addresses allowed to connect to the trunk (comma separated)", "save_config": "Save Configuration", "connection_status": "Connection Status", "registered": "Registered", "unregistered": "Unregistered", "last_registration": "Last Registration", "never": "Never", "ivr_title": "Interactive Voice Response (IVR)", "ivr_subtitle": "Configure voice menus to intelligently route inbound calls", "create_menu": "Create IVR Menu", "menu_name": "Menu Name", "greeting_msg": "Greeting Message", "options": "Routing Options", "key": "Key", "action": "Action", "destination": "Destination", "edit": "Edit", "delete": "Delete", "no_menus": "No IVR menu configured", "route_to_agent": "Route to agent", "route_to_queue": "Route to queue", "route_to_voicemail": "Voicemail", "route_to_menu": "Sub-menu", "edit_menu": "Edit IVR Menu" }, "stats": { "title": "Statistics & Reports", "subtitle": "Analyze your overall performance", "total_tickets": "Total Tickets", "avg_response_time": "Avg Response Time", "resolution_rate": "Resolution Rate", "customer_satisfaction": "Customer Satisfaction", "tickets_by_channel": "Tickets by Channel", "tickets_by_status": "Tickets by Status", "agent_performance": "Agent Performance", "export_report": "Export Report", "filter_date": "Filter by Date", "last_7_days": "Last 7 Days", "last_30_days": "Last 30 Days", "this_month": "This Month", "custom_range": "Custom Range", "volume": "Volume", "trend": "Trend" }, "live": { "title": "Live Monitoring", "subtitle": "Monitor your contact center in real-time", "active_agents": "Active Agents", "waiting_calls": "Waiting Calls", "active_chats": "Active Chats", "sla_breach": "SLA Breach", "longest_wait": "Longest Wait", "agent_status": "Agent Status", "online": "Online", "busy": "Busy", "offline": "Offline", "pause": "On Break", "listen_in": "Listen In", "whisper": "Whisper", "barge_in": "Barge In", "force_offline": "Force Offline" } }